FAQs

1. What is Essence Haven?
Essence Haven is your go-to destination for women's wellness and skincare products. We offer a range of premium items designed to nurture your skin and promote overall well-being.

2. Where are your products sourced from?
Our products are carefully curated from trusted suppliers who prioritize natural, high-quality ingredients. We ensure that every item meets our standards for safety, efficacy, and sustainability.

3. How long will it take to receive my order?
Our standard shipping time is 8-9 days. Once your order is placed, you will receive a confirmation email with tracking information so you can keep an eye on your delivery.

4. Do you offer international shipping?
Currently, we ship only within the USA. We are working on expanding our shipping options to serve more customers globally.

5. Can I return or exchange a product?
Yes, we offer a hassle-free return and exchange policy within 30 days of purchase, provided the item is unused and in its original packaging. Please visit our Returns and Exchanges page for detailed information.

6. Are your products cruelty-free?
Yes, all our products are cruelty-free. We are committed to ethical practices and do not support animal testing in any form.

7. How do I know which product is right for me?
Our product descriptions include detailed information about each item, including key benefits and skin types it’s suited for. If you need further assistance, feel free to contact our customer service team for personalized recommendations.

8. How can I contact customer support?
You can reach our customer support team through the contact form on our website or by emailing us directly. We are here to help and will respond within 24 hours.

9. Do you offer discounts or promotions?
Yes, we frequently offer discounts and special promotions. Sign up for our newsletter to stay updated on the latest offers and new product launches.

10. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order directly on our website or through the carrier's site.